Busy practitioners sometimes discover that they simply do not have enough time to support important messages from patients. The virtual medical registrar is designed to alleviate this situation and improve communication with patients. Instead of burdening your employees with a long list of calls and daily routine call selection, the virtual medical registrar can handle these tasks and free your staff to take care of other tasks.
What is an automated virtual medical receiver?
An automated virtual medical receiver is a software program that processes some of the functions of a medical office. The term virtual medical receiver is also used to describe assistants who work remotely for medical practitioners.
What can an automated virtual medical receiver do?
The best tasks for automation are those that are common, frequent, and time-consuming. For medical practitioners, these tasks include checking patients, answering the phone, scheduling appointments, and writing meeting appointment reminders.
Patient check
Usually, automatic check-in includes a self-service kiosk (or tablet PC) with a touch screen in the waiting area. When a patient arrives, he or she checks at the kiosk. Some kiosks will collect registration, medical history and insurance information, check the right to participate in real time, and even collect co-payments. Kiosks are a significant investment, worth about $ 5,000 for equipment. The practice should also pay for installation, training and configuration, as well as a monthly fee for network services and, possibly, integration services.
Answer a phone, receive messages, and route calls
Many calls that are answered by administrators are designed for someone else to practice, so the administrator often sends calls and receives messages. While it's nice to be recognized, using your staff to transfer calls manually is a bad use of their time. Automatic voice response services have been available for many years. They can answer calls, send callers to the right department or per person, receive messages and send these messages much faster than the person who is logging. The 1990s marked the emergence of hosted PBX VOIP systems (voice over IP), and an increasing number of enterprises and residences preferred to have telephone services provided through the Internet by a third party. The reliability and quality of these systems have improved, and the basic systems are inexpensive and multifunctional. Typical features:
- Auto attendant
- Call Forwarding
- Screen call
- Call Transfer
- Call waiting
- Conferencing
- Custom greetings
- Find and follow me rules
- Interactive Voice Response
- Voice mail
Automatic answering service can replace your call back in the “day after tomorrow” mode. With an automated answering system, doctors no longer have to wait hours for call center messages. The doctor can click to hear messages on the Internet or listen to them on the phone. It easily reproduces messages and attaches them to a patient’s medical medical record.
Writing online schedules and meeting reminders
A virtual medical registrar can assist with appointment planning and follow-up. Some online meeting scheduling programs allow patients to select open meetings. Staff still have to confirm the appointment, but the system reduces the number of incoming calls and provides increased availability and convenience for patients.
A good system of automatic outgoing Internet-based notifications can save your staff hundreds of hours a year by handling regular telephone calls. A good automatic notification system has several scenarios for different occasions. It can send much more than an appointment reminder. If your practice is busy, the staff may not have time to always make reminders, and he most likely does not have time to call about account balances, laboratory results, preventive health examinations and vaccines. A virtual recorder can make calls that your staff do not usually have time to do and at the same time create a demand for your services and reduce the number of incoming calls.
If you want to help yourself at the front desk, think about a virtual medical receptionist. Using a virtual medical secretary is an easy way to cut costs and increase office productivity.
