The scene is set and the curtains go up ... drum roll ... your opening day is finally here. So can you do it?
Successful opening of a restaurant requires a realistic budget, extreme training, supporters and qualified restaurant operators, a solid training team and talented, well-trained new employees. Restaurant discoveries are like Broadway plays, and overall success will determine the growth of your business. A discovery is a huge investment, and if not carefully planned, organized and executed, it could cost tens of thousands of dollars in a lost business and increase costs. Along with the numerous hours required, there are many details related to the opening of a new restaurant and more than 200 main tasks / projects that need to be completed.
In my experience, working as a former director of training at a corporate / franchise restaurant and opening a shop, and today, opening restaurants for customers, it often happens that I watch operators become overloaded with numerous tasks / projects. Many times they pay a lot of attention to items related to hard costs, especially because these items are found near the initial phases. However, soft cost areas such as human resources and training are of paramount importance. To get the maximum benefit when opening doors, the client must have excellent experience that encourages them to distribute a positive word of mouth advertising for your business. It starts with well-trained teams with attractive people. The costs associated with your people, your biggest asset, should be included in your core budget, so from the very beginning you will have a solid number allocated for these expenses.
To help organize and execute a smooth opening, here is a list of proposed training and personnel tasks / projects that must be completed before opening:
• Determine your staffing and training budget (be sure to get complete knowledge of all costs)
• Set staff and management levels for your new institution.
• Determine staffing levels for the initial management team and / or staff
• Create a list of master performances with specific human resources and training tasks / projects to be achieved at all stages.
• Develop timelines with daily and monthly calendars that include schedules and tasks / projects noted on your perforation list
• Gently select your open training team.
• Assign the initial training team to specific tasks / projects in accordance with the specified deadlines.
• Set meeting dates to focus and keep track of tasks / projects.
• Create learning materials (consider buying digital learning materials that provide templates to simplify customization)
-One human resource guide and orientation guide, which should be provided to all posts
-Each jobs for employees, one for each specific position
-Training program and seminar materials
-Kitchen menu of materials such as culinary specifications, table presentation, and preparation / preparation of procedures
-Other materials such as kitchen forms, materials for testing, materials for sanitation, recommendations for informing about alcohol, etc.
• Create a training calendar indicating the time and dates of the seminars covered by the topics, people assigned to teach topics, and specific jobs for participating in the training seminar
• Train the initial training team so that they know their role in training new employees.
• Determine job descriptions / profiles for each type of job that you plan to hire
• Create a list of hourly questions for employees and executives.
• Survey of candidates for management and hourly jobs
• Hiring manager and hourly jobs
• Administration of new rental documents, board information and training materials for new employees
• Coordinate new hiring training and provide each new rental with a specific training schedule.
• Train new employees and include mockups / trial runs in your curriculum (invite special guests before opening to the public so your employees can practice their roles in advance of the opening day)
• Schedule and hand assignment - one role in the opening training team for the opening day and the following days
• Conduct a motivational meeting with the opening of training teams before the opening of the day and relay their specific schedules and assigned roles
• Direct and controlling opening day and subsequent days
According to Ray Barshai, the owner of River Grille and Crabby Joe & # 39; s Deck and Grill in Florida, “it is of paramount importance to hire suitable staff and effectively train it on opening day. Many operators really want to open too early with the intention of quickly recovering some of the costs ... often without paying attention to training. Internet, making it difficult to access.
Discoveries can be exciting, interesting and rewarding if you plan ahead and acquire the knowledge necessary for the success of your discovery. Be sure to create realistic budgets and invest enough time to properly train your team. A well-trained team with dazzling characters will win your guests and run your restaurant on the right foot, which will lead to immediate profits.
