Customer service nuances will lead you from very good to wow!

My family had just returned from a short “stay” (where we spent several weekends, visited popular local attractions, dined and staye...

CRM history - moving out of customer database

Customer Relationship Management (CRM) is one of those great concepts. who embraced the business world in the 1990s with the promi...

Internet business - adding this personal contact to customer support

With so many online businesses competing with customers in today's fragile economy, an important but missed area of ​​improvemen...

Dealing with customer complaints - BLAST

In the restaurant, not so far away, in the not-so-distant future, the telephone rings, the customer complains ... and the battle beg...