“There is no end to education. The point is not that you are reading a book, passing an exam and graduating with education. - Jidda Krishnamurti
The format of the Continual Service Improvement exam differs from the ITIL Foundation in that it has eight questions in the form of answers based on scenarios and multiple-choice answers. The total number of points you can get is forty, since each question has five points, but the lowest score you need to pass is 28, i.e. 70 percent. For the perfect answer, you get five points; for partly correct answers, you reward three points, for the least correct - you are given only one point and the last, no points for a detractor.
For some, script-based questions are a complex task. The very idea of understanding sentences often turns into a sight of doubt, questions when their own knowledge is deceived due to lack of confidence, and the exam turns into a failure. In such cases, just try to put your winnings in favor of the transfer line. However, understanding the basics can lead you to the next line.
In order to turn negative into positive, many teaching methods conduct mock tests so that you can get an “inner feeling”. a similar exam environment that may encourage you to give the best during the exam. Intensive instructor training helps transform you from a regular ITIL professional level to a person who is well prepared to handle the skills of any project.
The note
You can use the services of a non-reprogrammable calculator (bringing them yourself) in the case of paper exams. In the case of an online exam, you can use the on-screen calculator. No other devices, mobile phones or calculators are allowed during the entire exam. Exam duration is ninety minutes in both cases (paper and online), and for paper - an exam of a closed book session.
If you answer to a language other than English, you are given a time of 120 minutes and may even use a dictionary.
Repeated exams
You have read the content, prepared yourself and then entered the exam. However, due to some unexplained reasons, you did not achieve the desired result. No questions. You can appear for the re-exam, and your training institute can provide information about areas you have completed below par. Reviewing these areas, as well as asking for doubts, and you can reappear on the exam, simply by paying the necessary fees.
Regardless of whether you are choosing the online exam from the comfort of your location or planning to visit the exam center, the exam will be ninety minutes long.
